PolyLearn Help / Support
For technical support, please:
- Visit the Cal Poly PolyLearn Support Site at : http://polylearnsupport.calpoly.edu
- Call the Service Desk at : 805-756-7000
- Email the Service Desk at : servicedesk@calpoly.edu
- Submit a Technical Service Request Ticket : http://my.calpoly.edu
All PolyLearn questions should first be addressed through the Service Desk. The Service Desk will either be able to address your questions or pass it on to someone who can. Please call 756-7000, email servicedesk@calpoly.edu, or create a Service Request System Ticket within the Cal Poly Portal Technical Service Request.
To Access the Technical Service Request system:
Portal (http://my.calpoly.edu) Navigation:
- On the Main Portal Page.
- Under the Single Click Access to section, click the Technical Service Request link.
Once the ticket is created, you will receive a confirmation email from the SRS System when your case is entered.
For more information or questions, please contact the ITS Service Desk at 805-756-7000.
When you have created a Request, a Cal Poly Blackboard Support staff will communicate with you via email or phone.
Preparing for Help
Make sure when you ask for assistance that you know all the information required to make the support time quick and effective.
- What is the course ID? "ENGL-0101-01-2068" or ENGL 101, section 1, Fall 2006.
- What are you trying to do in the course? Print, download, open, chat, discuss, take a test...
- What browser and computer are you using? Netscape, Firefox, IE / Mac or PC
- If there are any error messages, what are they?
Make sure you know what application you are using.
Cal Poly Portal Screen Image
PolyLearn (Moodle) Course Screen Image